What is Auto-Renewal
Hong Kong LIBA Network Technology Co., Limited.'s Auto-Renewal feature allows Customers / Sub-Resellers to let the system automatically Renew an Order prior to Expiry.
Automatic Renewal of Digital Certificates is not possible since a Certificate Signature Request (CSR) is required to completed the renewal process.
How Auto-Renewal Works(Anchor: process)
For those Orders that have the Auto-Renew setting enabled, Auto-Renewal will be attempted:
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7 days in advance, for Orders which have a tenure less than 3 months
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30 days in advance, for Orders which have a tenure greater than 3 months
The system will use the Customer's Available Balance to complete the Renewal process. Should the balance fall short at the time of attempting Auto-Renewal, the process will fail and the Customer will need to manually renew these Orders to avoid losing them.
An Order will be Auto-Renewed for a duration equivalent to the tenure for which the Order was purchased or last renewed.
Enabling / Disabling Auto-Renewal(Anchor: manage)
The Auto-Renewal setting can be managed for each Order from within the Customer / Reseller Control Panel.
Auto-Renewal setting can be turned ON / OFF for a particular Order from the Order Information view, using the ON / OFF toggle.
A Customer / Sub-Reseller can also turn Auto-Renewal ON for a particular Order while manually renewing it. If the Customer/Reseller turns Auto-Renewal ON, then the system will attempt to Auto-Renew that Order next renewal cycle onwards. Hence, the Customer/Reseller must complete the current process of manual renewal.
Email Notifications(Anchor: email)
Email notifications regarding Auto-Renewal are sent as below:
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To Customers:
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Advance notice about attempting Auto-Renewal for Orders that are about to expire (sent 3 days in advance of attempting Auto-Renewal)
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Confirmation email when Customer's Advance Account has been successfully charged to renew the Order(s),
OR
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Failure notice, if Account Balance was found to be insufficient
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Action completion email once the Renewal process completes
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To Resellers:
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Failure notice, when Auto-Renewal could not be completed for Customers' Orders
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If Auto-Renewal fails, the system will include the Orders in the Renewal Reminder emails for manual renewal.
Why Auto-Renewal Could Fail(Anchor: failure)
Auto-Renewal may fail due to any of the following reasons:
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Customer's Advance Account does not have sufficient balance to cover the total Renewal cost.
NoteWhile attempting Auto-Renewal for a set of Orders, if funds fall short, the system will NOT use the existing funds to renew only a few Orders . Hence, Auto-Renewal will fail for an entire set of Orders if the balance in the Account is insufficient.
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The Order is Suspended.
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The Order is Locked by Hong Kong LIBA Network Technology Co., Limited..
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Auto-Renewal is not supported for a specific Product category.
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The Order has a pending action associated with it, waiting to be processed.
Auto-Renewal is supported only using Paypal Express Checkout and Pay.pw payment gateway.